The key to success is not to put the technology before the strategy.

.....................

  • Information gathering and
    retrieval

  • Improving internal and
    external communications
    Faster, lower cost internal
    and external information
    publishing

  • Better teamworking and
    improved collaboration
  • Marketing information

  • Purchasing information
    Selling from a Web page

  • Electronic payments

  • Customer support
  • On line product demonstrations

  • Education and training

  • Video conferencing

..



    Where can Internet
    and World Wide Web technology help?

    I    f for example the objective was to double the number of overseas
    distributors whilst simultaneously reducing literature and customer
    support costs and maintaining or improving current levels of service then
    the Web strategy would include a mix of:­

    i    ..Web based searching and communications
    ii    .Web publishing perhaps with a multilingual element
    iii    .Possibly some multi media and Internet telephony plus audio and....video conferencing.

    None of this is "in the future" the Web can deliver this now and at a
    surprisingly low cost.
    Leveraging Internet technology to engineer costs out of your organisation whilst improving customer support can be an enormous core
    competency for your company.